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Volunteer Coordinator

Job Title:  Volunteer Coordinator
Department:  Education & Volunteer Services
FLSA Classification:  Exempt
Reports To:  Education Director
Resumes to

Nature of Work

The primary function of the Volunteer Coordinator is to supervise the day-to-day activities of Zoo Miami volunteers. This individual performs a variety of administrative tasks, including record-keeping of volunteer schedules and hours; the coordination of volunteer recruitment, training and retention/recognition under the direction of the Education Director.

Essential Duties

  • Supervise Day Captains and other volunteers in the performance of their daily activities.
  • Provide general support and assistance to volunteers as needed.
  • Monitor progress of volunteers in provisional phase of training and provide guidance and additional training as needed.
  • Maintain volunteer records, to include personal information, hours, awards, tetanus records, and other necessary information.
  • Compile and produce reports as necessary and as requested by supervisor.
  • Receive and follow up on volunteer inquiries via phone, email, and mail.
  • Coordinate logistics of classes, trainings, meetings, and volunteer engagement/appreciation activities under direction of the Education Director.
  • Produce volunteer job calendars, sign-up sheets and monitor recruitment.
  • Respond to requests for volunteer assistance from all departments and fulfill request as needed.
  • Fulfill requests for volunteer assistance during tours.
  • Perform other related duties as assigned. 

Required Education/ Experience

  • High school graduate or equivalent, college preferred.
  • Three to five years working in volunteer coordinator or similar position. Proficiency in MS Office Applications, including MSWord, Excel and PowerPoint.”
  • Bilingual in English and Spanish


  • Current Florida Driver’s License in good standing.
  • First Aid/CPR Certified.

Communication Skills

  • Ability to read and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
  • Ability to write reports and effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills / Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills

Proficiency in MS Office Applications, including MSWord, Excel and PowerPoint.

General Physical Requirements

  • Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently, and/ or up to 10 pounds of force constantly to move objects.
  • Balancing: Maintaining a body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving
  • Stooping: Bending body downward and forward by bending spine at waist.
  • Kneeling: Bending legs at knee to come to a rest on knee or knees.
  • Crouching: Bending the body downward and forward by bending leg and spine.
  • Crawling: Moving about on hands and knees or hand and feet.
  • Reaching: Extending hand(s) and arm(s) in any direction.
  • Standing: Particularly for sustained periods of time.
  • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
  • Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward, or outward.
  • Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
  • Lifting: Raising objects from a lower to a higher position or moving object horizontally from position-to-position.
  • Fingering: Picking, pinching, typing, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling.
  • Grasping: Applying pressure to an object with the fingers and palm.
  • Talking: Expressing or exchanging ideas by means of the spoken word.
  • Hearing: Perceiving the nature of sounds at normal speaking levels or without correction.
  • Repetitive Motions: Substantial movements (motions) of the wrists, hands and/or fingers.
  • Visual Acuity:
    o Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines; using measurement devices; and/or assembly of fabrication of parts at distances close to the eye.
    o Required to have visual acuity to operate motor vehicles or heaving equipment.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is frequently exposed to an indoor office environment climate condition and outdoor weather conditions.
  • The noise level in the work environment is usually moderate.
  • Flexible schedule due to programming (will need to work some weekends)

Applicants must mail, or email their resume to:

Zoo Miami Foundation
Re: Volunteer Coordinator
12400 SW 152nd ST, Miami Fl 33177 
Fax #: 305-255-7126

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